Volvo Construction Equipment’s centralized Customer Support (CST) structure will be integrated with the other functions in the company. Among other benefits, this will improve customer orientation, enhance focus on soft offerings and further increase speed of execution by eliminating overlaps with the Regional, Technology and Operations functions.
To adapt to current market dynamics and growth prospects which have shifted significantly in the last few years, Volvo Construction Equipment’s sales organization will also be restructured to consist of Region Americas, Region Asia Pacific, Region China, and Region Europe/Middle East/Africa.
This new structure will offer a better balance in market size and construction equipment business and allow for smoother management within geographical and time zones. It will also increase the focus on markets to be developed and help improve efficiency.
The new structure will be in place from 1 January 2012.
Head of Brand, Marketing and Corporate Communication
Regions Asia and China
Volvo Construction Equipment
E-mail: tiffany.cheng@volvo.com
Head of Strategic Communications
Volvo Construction Equipment
Email: asa.alstrom@volvo.com