Volvo CE showcases new “Services Make it Better” video, focusing on dealer parts logistics

At the heart of this campaign is a compelling video that spotlights the seamless collaboration between Volvo CE, the Region Asia Dealer Network, and strategic regional warehouses. The video features Civic Merchandising Inc., a trusted Volvo dealer in the Philippines, and the state-of-the-art Service Market Logistics (SML) Singapore warehouse, providing a behind-the-scenes look at how parts are prepared and delivered with precision and speed.

The secret to this efficiency lies in Volvo CE's Intelligent Stock Management, which ensures inventory levels are optimised and ready for immediate dispatch. Supported by strategically located regional warehouses, these parts are rapidly shipped to dealers worldwide, enabling swift service for customers. However, the real driving force behind this success is Volvo CE’s passionate and dedicated team, working tirelessly to prioritise customer uptime every step of the way.

Gerard Lim, Head of Uptime and Parts, Volvo Construction Equipment, Region Asia said:

“The ‘Services Make it Better’ campaign showcases more than just logistics; it highlights the deep partnerships we have with our dealers and the unwavering focus of our teams on keeping our customers’ businesses running smoothly.”

This campaign is a testament to the robust infrastructure and teamwork that powers Volvo CE's services. With intelligent stock management, well-positioned warehouses, and a dedicated team, Volvo CE ensures that customers can count on reliable support to keep their operations efficient and profitable.

Watch the video to discover how Volvo CE, together with its partners, is raising the bar in customer service and uptime solutions. Because at Volvo CE, when it comes to your success, every part matters.