Volvo CE and dealer celebrate uptime in action in Indonesia

Leading Indonesian contractor supporting the mining sector achieved over 90% uptime for its new fleet of R100E rigid haulers from Volvo Construction Equipment (Volvo CE). To celebrate the achievement local Volvo CE leadership presented a special reward to dealer ITU.

In honor of ITU's outstanding accomplishments in achieving exceptional machine uptime for local contractor, Volvo CE Indonesia presents a celebratory commemorative plaque. (From left to right) Hendro Sugito, ITU National Aftermarket Head; Sri Hermanu, National Commercial CRC & CSA Head; Gerrit Lambert, Head of Market Indonesia.

The contractor, one of Indonesia’s largest contributors supporting the country’s mining sector, provides machines and personnel to high-production job sites. Machine uptime is critical, so when the company purchased 20 Volvo CE R100E rigid haulers at the end of 2022 it set out to achieve 92% machine availability. To meet this ambitious target the company added a Gold Volvo Service Contract (VSC) to be provided by local dealer PT Indotruck Utama (ITU).

The Gold Volvo Service Contract offers the highest level of support available from Volvo CE. This ensures comprehensive maintenance coverage for the contractor’s fleet of R100E haulers over seven years and covers 35,000 hours of operation. As part of the agreement, local dealer ITU and Volvo CE are providing 24/7 support, an on-site parts store, and regular visits from both the technology and product teams. This personalized after-care together with Volvo CE’s famed reliability means the R100E machines were able to achieve their 92% uptime target. This success underscores the exceptional collaboration between ITU, Volvo CE and our customer, elevating Volvo CE’s position to new heights in Indonesia’s mining industry.

To celebrate the productivity milestone Volvo CE Indonesia rewarded its dealer ITU with a commemorative plaque. Gerrit Lambert, Head of Market Indonesia, said:

"ITU did an excellent job in ensuring optimal performance levels for these R100E units, with excellent support from Volvo CE’s tech and factory teams. This collaborative approach emphasizes our firm commitment to excellence, reliability, and customer satisfaction in all of our service efforts."

The contractor has a fleet of over 800 rigid haulers, including the 20 R100E units from Volvo CE, which are based at its Kalimantan site.

The R100E Rigid Hauler offers a 95 t payload and is a hugely popular machine in Indonesia with over 100 currently in operation. Volvo Service Contracts guarantee comprehensive support for Volvo CE equipment by providing expert knowledge, genuine parts, and services with full support from the Volvo dealer. The contracts are customizable to meet the unique needs of each customer, ensuring access to skilled Volvo technicians plus a meticulously crafted maintenance and repair plan aimed at optimizing the performance of equipment – maximising uptime and profitability.