Volvo Services make it better

Volvo Construction Equipment (Volvo CE) designs and builds its machines to achieve industry-leading levels of reliability, productivity, and efficiency. Careful operation, management and maintenance on site also contribute to reaching their extraordinary potential, which is why Volvo CE continues to support customers even after their machines have left the factory with a range of complementary services. Simply put, Volvo Services enable customers to get the maximum benefit from their machines.

To deliver these services precisely where and when needed, Volvo CE partners with a widespread network of trusted dealers throughout Asia. These highly skilled and experienced dealers receive constant in-depth training and support from Volvo CE to maintain their premium service competence. Working as one team, Volvo CE and its dealers are always at the customer’s side to provide specialist, expert assistance.

Volvo Services comprises a broad portfolio of Productivity Services and Uptime Services to optimize customers’ productivity and profitability. The right combination of services depends on each customer’s unique situation and challenges, so dealers will collaborate with customers to propose and implement a tailored support package, adapting it over time as progress is made. This gives customers the peace of mind that they are getting the best return on their investment.

Machine operation made better

The two most recent additions to the Volvo Services offer in Asia are Assist Services and ActiveCare. Assist Services include Volvo Co-Pilot, a 10-inch colour display installed in the cab through which the operator can access real-time machine data, as well as semi and fully automated functions. The system is loaded with different apps – Dig Assist, Load Assist, Haul Assist or Pave Assist – according to machine type to help operators maximise their productivity and efficiency.

Volvo Co-Pilot with Dig Assist, for example, enables excavator operators to pre-define the dig area and monitor their progress towards it on screen, removing the need to manually mark out a site and check depth and grades. This facilitates accurate excavation in a fraction of the time compared to conventional methods. Meanwhile, operators benefit from the automated boom and bucket movements in the Volvo Active Control function.

For loading tasks, Dig Assist also incorporates On-Board Weighing, enabling the excavator operator to specify the loading area to prevent missed bucket loads and set a load target to avoid underloading and overloading.

Fleet management made better

ActiveCare from Volvo is a 24/7/365 remote machine monitoring and weekly fleet utilization service that takes the burden of managing CareTrack telematics data off the customer. When a customer subscribes to this service, Volvo CE will interpret machine fault codes for probable causes on their behalf, model the consequences and recommend any necessary interventions to the customer’s local dealer.

From the customer’s perspective, faults are resolved proactively and seamlessly with their local dealer before they even have the chance to develop into serious and expensive problems – and uptime is maintained. Customers can also receive monthly reports on machine utilization, health, performance, and productivity in an easy-to-read format with recommendations for improvement.

Overall, ActiveCare saves customers the time and effort of dealing with every machine fault code, minimizes expensive unplanned downtime, and reduces repair and maintenance costs, while facilitating productivity and efficiency improvements. These combine to deliver high production with low total cost of ownership and operation.

“Volvo is more than a manufacturer of machines. We are a solution and service provider and want to work closely with customers to ensure they get the maximum benefit from owning a Volvo machine,” says Gerard Lim, Head of Uptime and Parts for Volvo CE Region Asia.

With the right combination of Volvo Services from their local dealership, customers are better able to optimise their Volvo CE machine’s productivity, uptime, and profitability. Services make it better,” says Am Muralidharan, Head of Productivity and Retail Development for Volvo CE Region Asia.

Learn more about Volvo Services at www.volvoce.com/asia-services.